CRM Success Catalyst

CRM Success Catalyst - Gill Walker


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Why Microsoft Dynamics 365?

Microsoft Dynamics 365 is a web-based, easy to use and a complete suite of business applications software.

Microsoft Dynamics 365 offers many advantages to an organisation looking to improve its results, especially in the areas of sales and business intelligence.

  • With Microsoft Dynamics 365, you can put your customers first
  • All your teams and departments can use the same information - wherever they are based
  • Every team member gets an easy-to-use set of tools to access all the data

Microsoft Dynamics 365 is more than just a simple sales tool.  As well as providing functionality to increase sales while maintaining (or lowering) the cost of sales, Microsoft Dynamics 365 helps you with customer service and helps manage field service people (who look after clients and equipment at their premises and elsewhere), and provides project service automation for organisations who help people by providing services via projects. 

Microsoft Dynamics CRM functionality is now a part of Dynamics 365, a suite of business applications.

And some more technical reasons..........

Cloud or on Premise?

It works everywhere

on premMicrosoft Dynamics 365 can be in your office, your data centre, our data centre - OzCloud - or in Microsoft’s public cloud - Microsoft Dynamics 365 Online.  Other software options do not offer this flexibility - their way or the highway.


 Security Model

Security is no joke

Microsoft Dynamics 365 takes security very seriously - from the development of the application through to Dynamics operations and management. Whatever your data security needs - be they very open, or very locked down - Microsoft Dynamics 365 will provide it.

security padlock


Easy to deploy

It just works!


Microsoft Dynamics 365 is easy to deploy.  Without custom development, you get the benefit of many hundreds of organisations who have gone before you, and many thousands of hours of development focussed on best practice.  This means that Microsoft Dynamics 365 meets about 80% of your needs immediately.  Microsoft Dynamics 365 also includes tools that a power business user can use to make necessary changes.  Additionally, it is modular, so you can buy what you need now, and later, when you are ready, you can expand.

And being from Microsoft, Microsoft Dynamics 365 works very well with Microsoft Outlook, other members of the Microsoft Office family, Microsoft Sharepoint, and many other applications that your people already know and use.

Microsoft Dynamics 365 works with all the popular browsers: Chrome, Microsoft Edge, Firefox, Internet Explorer, and Safari - if you are a Mac user.  You can use Microsoft Dynamics 365 on all smartphones and tablets, so your team members can keep up to date wherever they are looking after your clients, customer or prospects.

Broad functionality

Microsoft Dynamics 365 offers everything to enable you to serve your customers

suite of applicationsMicrosoft Dynamics 365 is a fully-featured business solution. It contains everything that you need to look after your customers:

  • Sales
  • Marketing
  • Customer Service
  • Customer Interaction Management 
  • Field Service
  • Project Service Automation
  • Powerful reporting

Microsoft Dynamics 365 also benefits from Microsoft's other business solutions and works exceptionally well with Microsoft Office as well as Customer Engagement.

To understand how Microsoft Dynamics 365 will improve your business, schedule your call with one of our Microsoft Dynamics 365 gurus today.